Netflix has become one of the most popular platforms where you can binge-watch your favorite TV shows, movies, anime, etc. It offers a wide variety of content that can be accessed wherever and whenever you want if your network has a minimum speed of 1.5Mbps.
But it can be annoying when Netflix freezes randomly while you are enjoying your favorite shows. You may also be facing the same issue right now, and that's why you are here.
The common issues which we are likely to face during streaming on Netflix are:
• The Netflix app is not responding.
• The device you are using, like a computer, mobile, tablet, etc., may freeze.
• The video keeps stopping in-between playing and starts buffering.
• The video gets stuck while streaming.
• The video starts freezing, but the sound continues to play.
• The issues mentioned above may occur due to various reasons like:
The problems can be related to the device which you are using.
• The data on your device can be one of the reasons, and it needs to be refreshed.
• The Netflix app on your device may be outdated.
• Poor network connection.
• Outdated drivers.
• Issues related to the operating system can be solved by updating.
The random freezing of the Netflix app may be due to the above reasons and can be solved in different ways. Here is how you can solve your issues and continue enjoying the shows.
Method To Solve Netflix Freezing Screen
The problems you have encountered might be a poor internet connection, an outdated app or operating system, and data residing in your device that needs to be refreshed.
Check your internet connection:
Netflic may freeze randomly because of your poor internet connection. The first thing you need to check is the internet connection and make sure that it is stable. If the link is not stable, then the device may not fetch the content you are requesting for.
You can try unplugging the cable or DSL modem and after 30 seconds, plug it back in. This might help you regain the stability of your internet connection.
Clear Browser Cache and Cookies
When browse cache and cookies are not cleared, it might lead to freezing of the Netflix screen. While you browse, certain information from websites gets saved in its stock and cookies. Cookies are very helpful, but sometimes it can be a problem too. Therefore, by clearing them, you can resolve certain performance problems like loading. Clear your cache and cookies in Chrome following these steps:
• Open Chrome on your computer and click More.
• Click More tools and then click Clear browsing data.
• Then choose a time range and select All time to delete everything.
• After that, check the boxes near "Cookies and other site data" and "Cached images and files."
• Click the Clear data button.
Use a Different Device
If the Netflix freezing issue hasn't been solved yet, you can log in to your Netflix account using another device. Try to log in with another mobile, personal computer, tablet, etc. Even if the problem persists, it will be better to inform the issue to Netflix's support team.
Restart the device
Restarting the device may help you solve the issue in such situations. When performance problems like loading occur on Netflix and other platforms, it is advisable to restart your device. Restarting might only take a few minutes. After that, log in to your Netflix account and check whether it is working perfectly or not.
Update Netflix
Apps usually update their versions frequently. Likewise, Netflix also often brings new updates to improve user experience and its features. If you have any issues regarding the Netflix app, it is recommended to update the version existing on your device. This might solve the random screen freezing issues you are currently facing. You can go to the Play Store or the iOS App Store and update your app to the latest version available.
Update Operating System
The outdated operating system on your device can be why your Netflix and other applications are not working properly. When the version of the operating system on your device gets outdated or expired, it will affect your device's performance and affect the overall performance. So updating your operating system to the latest version will help to solve the issue.
After updating the operating system, ensure that Netflix is working properly.
Reinstallation of Netflix App
If neither of the methods mentioned above is helping, you should try reinstalling the Netflix app. You should uninstall the app by tapping on the app icon on your home screen and then tap on uninstall to delete it. After that, you can install the app again from the Google Play Store or Apple App Store.
If you still can't fix the issue, we suggest you contact the Netflix Customer Care service. If you like the article, visit us at (https://amtricks.com/) where we have many such tips and tricks to help you out in this tech-savvy world. Our website features articles, how-to guides, tutorials, news and much more related to the tech world. uides, tutorials, news and much more related to the tech world. AMTricks will be the best tech you’ll ever come across. site you’ll ever come across.
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